(If the above links fail, please contact us at Dongle "C or G Series"ĭongle not found/Dongle does not light up: You must configure the dongle server locally. NOTE: Dongles and the Network License Manager will NOT function if you are accessing the machine remotely via Remote Desktop. If you need access to the installers or have further issues with the USB dongle, please contact Technical Support.ĭongle Troubleshoot Legacy (2013 and Older)
This will help confirm the dongle itself is functioning. If you are having issues and you are seeing the Vectorworks dongle appearing properly in the above chart and you have other USB dongles also appearing, please try unplugging the other USB dongles and only work with the Vectorworks dongle for a moment. Note: Having multiple USB dongles attached to the server device may cause issues with the licensing.
If a dongle is plugged in and reading successfully, you will find a dongle listed in the chart. On this page, navigate to “Sentinel Keys” on the left side. This page will only load once the driver has installed. To confirm the dongle driver is installed properly, you should be able to access this page: The driver should automatically install with the Site Protection Server (found in the ‘Network License Software’ folder), but we provide it separately in case there is a need to reinstall it. If you have a multi seat, Series G/Site Protection Server license: The dongle driver is only required on the server machine.
If you have a single seat, Series B license: You must install this dongle driver manually when installing Vectorworks. The first step in troubleshooting a dongle issue is reinstalling the dongle driver. This folder will contain a driver for the dongle. When you download the Vectorworks install package, you will find a folder called “Dongle Support”. If you are in a situation where there may be restricted internet access, a USB Dongle may be required. NOTE: USB Dongles are not required for our most common set ups.
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